Privacy Policy Jade House Jewellery

Our responsibility and the applicability of this privacy policy

When it comes to the processing of your personal data, we are the so-called 'controller' within the meaning of the General Data Protection Regulation (GDPR) in Dutch also known as “Algemene verordening gegevensbescherming or AVG”. This means that we decide which personal data are processed, for what purpose, and in what way.

We are responsible for ensuring that your personal data are processed in accordance with the GDPR, in a proper and careful manner.

This privacy policy applies to all our services and agreements. By using our website or entering into an agreement, you indicate that you accept our privacy policy.


What personal data do we process?

Personal data are all data that can provide information about an identifiable natural person.

We use and process, among other things:

your name, address, telephone number, email address, bank details, purchase history, and occasionally data such as anniversary or birth dates.

We need this information to contact you, to be able to execute and fulfill the agreements made with you.

We may also use this data to send you informative or commercial messages related to our business.

When you visit our website, we may possibly monitor your browsing behaviour through cookies.

We also use permanent camera surveillance in our store(s) to prevent theft and to protect our customers and employees. More information about this can be found under the following heading.


What do we do with your data?

Execution of agreements

We process this data to be able to carry out orders, repairs, or other assignments. We also provide this data to others when necessary for the execution of the agreement. Think of a repairer, supplier, or delivery service. We require these individuals to handle this data carefully and to use it only for the purpose for which we provide it to them.


Camera footage

To protect our property and the safety of our customers and staff, we use visible and possibly invisible security cameras. In case of observed misconduct, we will share this footage with the police, judiciary, and third parties, all in line with the law and regulations and agreements with the Data Protection Authority.



We like to keep our customers and those who have given permission informed and may also use the personal data for sending (electronic) newsletters.



Our website may use (external) cookies. You will be asked whether you wish to accept these or you can set your browser to automatically accept or reject these cookies. Cookies are small text files that can be placed on your computer to help us or third parties analyze how visitors use our site. The information generated by the cookies about your use of the website may be transferred to our own servers or those of a third party, such as Google.


Security of personal data

We also find it important that your data are secure, which is why we ensure appropriate technical and organizational measures to prevent loss, misuse, or theft of your personal data. The data are stored, secured with a password, and the individuals working with them are bound by confidentiality agreements.


Retention period of personal data

We do not retain your personal data longer than necessary for the purpose of processing, although this may vary depending on the situation. As a reasonable starting point, we use the agreed warranty period and/or legal retention periods.


Your rights

You have the right to access the personal data we process, the right to correct or (have) delete (them). You also have the right to request us to transfer the digital data we process to a third party of your choice.

If you want to know which personal data we process about you, you can make a written request for access to us.

You can send your written requests to:

Name Jade House
Subject: Privacy Rights
Email address:

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